Frequently Asked Questions


What is the price for your Click’N’Drop internet shopping service?

Our Click’N’Drop Service charge is 20% of the order value of the goods. For example, a £450 TV would have a £90 Secure/Insured delivery charge.


What is the minimum order value of the Click’N’Drop internet shopping service?

The minimum order value is £50.00


How do I tell the online retailer they need to deliver to your address?

Often when ordering online the retailer will ask for the ‘DELIVERY ADDRESS’. This is where you add our address. Please note, you must use your own name and 'Care of Rawhide Removals' in the delivery information. We must be made aware as soon as possible to avoid any possible delays with the delivery of your order.


What is your UK delivery address?

UNIT 1 

HILLSIDE NURSERY,

THEOBALDS PARK ROAD 

CREWS HILL

ENFIELD

EN2 9BD


Where in Spain to you operate?

Our storage centre is in the North of Costa Blanca however we make deliveries and collections throughout all of the Costa Blanca region. Contact us to discuss your requirements.


How do I pay?

You pay cash on delivery of your goods in Spain.


Are my goods safe in your care?

Absolutely. Our storage facilities in both the UK and Spain are secure, dry and fully insured. Our vehicles are kept clean, insured and road worthy to ensure we remain the very highest of standards.


How long will it take to get my order in Spain?

Depending on when the online retailer ships your goods delivery times vary from 5-14 days (dependent on our receipt of your goods). We can also provide Saturday delivery by prior arrangement.


What is your deadline to ensure my goods arrive in time for Christmas?

To ensure you receive your goods in time for Christmas, please note the following schedule.

  • All orders received at our UK depot before 30th November will be charged at our current 20% rate of the order value
  • Goods received after 1st December will be charged at 25% of the order value
  • Orders MUST be received by the 15th December to ensure Christmas delivery

Are there items that you cannot transport?

Chemicals, Restricted Items, Flammable Goods are all forbidden therefore we are unable to transport these items.


What happens if I live in a remote location?

We operate large vehicles that can struggle in tight villages and remote roads. Please advise us if delivery to your Spanish home has restricted access and we will meet you at a nearby point.


Is there a local order point that I can place my order?

Yes, contact us for details on where you can place an order and pay securely. Rawhide Removals do not process payments on your behalf - you must be able to do this yourself or have somebody with you in order to protect your security.


I am moving to Spain. How much do you charge for removals?

We work on volume and distance but pride ourselves on providing the very best service at the most competitive price. Please contact us so we can arrange a detailed quotation.


How much does storage cost?

We offer the most competitive rates and give sizeable discounts for long term accounts. Please contact us to discuss your requirements.